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Terms & Conditions

Terms and Conditions

Welcome to ACMA Casino, a modern online casino platform offering thousands of games from well-known studios. By using our site, you agree to these Terms & Conditions.

Acceptance of the Terms

These Terms & Conditions form a legally binding agreement between you (the "User") and ACMA Casino ("we", "us"). Please read them carefully before registering an account with us.

Eligibility Requirements

To use our platform, you must:

  1. Be at least 18 years old (or the age of majority in your jurisdiction).
  2. Have a valid email address.
  3. Provide accurate and complete personal details during registration.

Minimum Age Requirements

You must be at least 18 years old to register an account with us. If we find that you are under this minimum age, we reserve the right to close your account without notice.

Geographic Restrictions

Some countries may have restrictions on online gambling. We prohibit access from jurisdictions where such activity is prohibited by law or regulation. For a list of restricted countries, please see below:

  • United States
  • United Kingdom
  • Netherlands
  • Other European Union member states (as per EU regulations)

If you are accessing our platform from one of these countries, we reserve the right to close your account without notice.

Account Registration Rules

To register an account with us, you must provide accurate and complete personal details during registration. This includes:

  1. Name
  2. Date of birth
  3. Email address

You can only have one (1) account per user. If we detect multiple accounts belonging to the same person, we reserve the right to close them all without notice.

Identity Verification and KYC

We may request additional documentation from you during registration or at any other time to verify your identity and comply with anti-money laundering regulations. This may include:

  1. Government-issued identification documents (passport, driver's license)
  2. Proof of address
  3. Other information as required by applicable law

You must provide accurate and complete information when completing these requests.

Account Accuracy Obligations

Your account details are your responsibility to maintain accurately. If we detect discrepancies or inaccuracies during verification procedures, we reserve the right to close your account without notice.

Account Security Responsibilities

  1. Protect your login credentials: keep them confidential.
  2. Monitor for suspicious activity on your account.
  3. Notify us immediately if you suspect unauthorized access to your account.

You are responsible for ensuring that all devices used to access our platform comply with applicable technical standards and requirements (e.g., no malware, adware).

Login Credentials and Password Protection

  1. Keep your login credentials confidential: do not share them with others.
  2. Choose a strong password: avoid common patterns or easily guessable strings.

We reserve the right to limit or block access if we detect multiple failed login attempts from the same IP address.

Restricted Behaviour and Prohibited Activities

The following activities are strictly prohibited on our platform:

  1. Multi-accounting (using multiple accounts simultaneously)
  2. Collusion with other users
  3. Cheating, hacking, or exploiting bugs/glitches
  4. Using fake identification documents
  5. Sharing login credentials or using unauthorized access methods

We reserve the right to suspend or close your account if we detect any of these activities.

Bonus and Promotion Rules

  1. Only one (1) bonus can be redeemed per user.
  2. Bonus terms apply as indicated in promotion communications or within our platform.
  3. Wagering requirements must be met before withdrawing bonus funds.
  4. No bonuses will be awarded to users with a current account balance above $100,000.

Wagering and Gameplay Conditions

  1. All gameplay is subject to these Terms & Conditions.
  2. Minimum bets: none (applies only where indicated).
  3. Maximum bets: $100 per spin or round (unless otherwise stated).

We reserve the right to void any transactions that are suspicious in nature, including those involving money laundering.

Bonus Abuse Prevention

  1. No bonuses will be awarded if we suspect bonus abuse.
  2. We may cancel pending withdrawals from accounts suspected of bonus abuse.

If you wish to withdraw funds or close your account due to concerns about bonus terms or fairness, please contact our support team for assistance.

Deposits and Withdrawals (if applicable)

  1. Minimum deposit: $10
  2. Maximum withdrawal: $50,000 per week
  3. Verification is required before withdrawals can be processed.
  4. A fee may apply to some transactions; this will not exceed 5% of the transaction amount.

We reserve the right to reject or cancel any transactions suspected of money laundering or other illicit activity.

Verification Before Withdrawals

All withdrawal requests are subject to our verification procedures, which include:

  1. Government-issued identification documents (passport, driver's license)
  2. Proof of address
  3. Other information as required by applicable law

We may delay or cancel withdrawals if we detect any discrepancies or inaccuracies during these processes.

Processing and Review Procedures

Withdrawal processing times vary depending on the payment method chosen:

  • E-Wallets: instant processing (subject to e-wallet processing times)
  • Credit/Debit Cards: 3-5 working days
  • Bank Transfers: 7-10 working days

We reserve the right to modify our withdrawal policies at any time, with or without notice.

Responsible Gambling Expectations

  1. We encourage responsible gaming practices and may restrict your access if we suspect overplay.
  2. Take regular breaks from playing; consider self-exclusion as an option.
  3. Familiarize yourself with our Responsible Gaming Tools (e.g., deposit limits).

    Self-exclusion and Account Restrictions

    If you wish to exclude yourself from our platform for a period of time (between 6 months and permanent closure), please fill out our self-exclusion request form. Please note that we may still send marketing communications during this period.

    We will not:

    1. Contact you by email or phone
    2. Send targeted advertisements
    3. Engage in promotional activities

    Upon expiry of the self-exclusion period, your account can be re-opened upon written notification to us. If you wish to request permanent closure, please provide a supporting document (e.g., letter from therapist) and fill out our account closure request form.

    Game Fairness and RNG Systems

    1. Our platform uses audited random number generator (RNG) systems.
    2. We publish regular audits on our website, detailing test results for individual games or overall system fairness.

    Our game providers are licensed to operate in their jurisdictions, with proven track records of fair play.

    Technical Interruptions or Voided Gameplay

    In the event that a technical issue affects gameplay (e.g., software error), we reserve the right to:

    1. Suspend/void pending transactions
    2. Revoke winnings accrued during affected periods

    If you have any concerns about voided bets or impacted gameplay, please contact our support team for assistance.

    Suspension or Closure of Accounts

    We may suspend or close your account without notice if we detect irregularities in play or identify an attempted breach of these Terms & Conditions (e.g., multi-accounting).

    If your account is suspended due to suspected bonus abuse or other prohibited activities, we will notify you via the email address provided.

    Intellectual Property and Platform Ownership

    1. All intellectual property rights associated with our platform remain with ACMA Casino.
    2. You agree not to copy, reproduce, distribute, modify or display any part of our site without prior written consent from us.

    We reserve all rights in relation to brand names, logos, images and other distinctive marks (registered trademarks).

    Limitation of Liability

    ACMA Casino will not be liable for:

    1. Any indirect losses or costs
    2. Losses caused by system errors/failure (unless directly responsible)
    3. Consequences arising from user actions

    By using our platform, you acknowledge these limitations.

    Modification of Terms

    These Terms & Conditions may change at any time without notice. Please regularly review this document to stay informed about new policy updates or changes in existing clauses.

    If a dispute arises between us and you related to the interpretation or application of these Terms & Conditions, we shall:

    1. Negotiate an out-of-court settlement
    2. Mediation: refer disputes to external mediators

    Contact or Support Guidance

    For any queries regarding our platform (including concerns about bonus terms, gameplay issues, self-exclusion procedures), please contact us.

      Support is available 24/7 via live chat and email.